Containerspace have created this FAQ guide to assist with your 1-Stop VBS experience. We encourage you to have a read through this guide however please feel free to give us a call if you have any questions.
GENERAL
How do I register?
Go to https://www.1-stop.biz/ and select Products > Vehicle Booking System (VBS) Scroll down towards the bottom of the page where you will see a Register link on the right-hand side of the page.
What if I don’t have an ABN?
You are required to have an ABN to register for a 1-Stop Account.
Who can I contact for assistance?
We encourage transport operators to contact either Containerspace on 03 9314 5589 (5am – 5pm Monday to Friday) or alternatively 1-Stop on 1300 881 055 (24 hours)
How long does it take for my account registration to be processed?
Your account will be active instantly. We suggest logging out and back in again.
What are the payment terms?
Invoices are emailed on the 1st of every month with 21 day payment terms. Invoices are payable via EFT or credit card via the ComPay link on your invoice.
How will I receive my invoice?
Invoices will be sent to the billing email address nominated at the time of account registration.
OPERATIONAL
How do I add truck registration numbers?
You will need to add your truck registration numbers before you are able to confirm a Booking. To do this, log in to the 1-Stop VBS Platform and you will see a menu on the left-hand side of the screen. Under Manifest > Trucks > Add Truck.
How do I book a Pick Up?
From the home screen, you can either select the Book shortcut in the grey banner next to the facility name or by navigating to the menu on the left-hand side and selecting Bookings > Book. You will need to choose the type of Booking (Drop Off or Pick Up) and the date you are wanting to book for.
Select Search. Available Timeslots for that date will appear in hourly windows.
Select the number of Timeslots you are needing in the window that you anticipate your driver will arrive.
Select Book. A pop-up window will appear with a summary of what you are booking. You can either select Summary to finish the booking or Continue Booking to go back and retrieve another Timeslot.
Once you have selected Summary, this is where you will need to enter the details of your pick up. Under the Action column, select Edit. From here you will need to enter your release number, door direction, and truck registration. Once you have entered your pick up details, select Confirm.
How do I book a Drop Off?
From the home screen, you can either select the Book shortcut in the grey banner next to the facility name or by navigating to the menu on the left-hand side and selecting Bookings > Book. You will need to choose the type of Booking (Drop Off or Pick Up) and the date you are wanting to book for.
Select Search. Available Timeslots for that date will appear in hourly windows.
Select the number of Timeslots you are needing in the window that you anticipate your driver will arrive.
Select Book. A pop-up window will appear with a summary of what you are booking. You can either select Summary to finish the booking or Continue Booking to go back and retrieve another Timeslot.
Once you have selected Summary, this is where you will need to enter the details of your drop off. Under the Action column, select Edit. From here you will need to enter your container number and truck registration. Once you have entered your drop off details, select Confirm.
There is no ISO or Owner against a container I am wanting to drop off?
Please contact Containerspace on 03 9314 5589.
The release number I am trying to pick up on is not recognized?
Please contact Containerspace on 03 9314 5589.
I entered the wrong truck registration against a Booking, how can I change this?
To change a truck registration before commencement of the Timeslot window, navigate to the menu on the left-hand side and select Bookings > Booking list. Select the Booking date. Select Search. Find the Booking that you are wanting to change. Under the Action column, select Edit. From here, you can simply select a different registration and confirm.
How do I cancel a Booking?
To cancel a Booking prior to the commencement of the Timeslot window, navigate to the menu on the left-hand side and select Bookings > Booking list. Select the Booking date. Select Search. Find the Booking that you are wanting to list. Under the Action column, select List.
A VBS Booking can be cancelled by a CTO up to 60 minutes prior to the commencement of a Timeslot window and the Booking fee will not be charged. If a VBS Booking is cancelled by a CTO after this time the Booking fee will still be charged. If you require a Timeslot to be cancelled once the Timeslot window has lapsed, please call Containerspace on 03 9314 5589.